Last updated: February 27, 2023
Tenmos® (“Tenmos®”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website tenmos.shop (the “Website”), purchase our products, or interact with us.
Please take a moment to read this Privacy Policy carefully. By visiting our Website, creating an account, making a purchase, or otherwise interacting with us, you agree to the policies and practices described in this Privacy Policy.
What Information Do We Collect?
We collect two types of information about you:
Personal Data
This refers to any information that can be used to identify you personally, either alone or in combination with other information. We only collect personal data when you voluntarily provide it to us, such as when you create an account, make a purchase, contact us via email or our contact form, or participate in surveys or promotions.
The personal data we may collect includes:
- Contact details – your name, email address, postal address, phone number
- Account information – your username, password, preferences and settings
- Order information – your purchases, order history, shipping and billing details
- Communications – feedback, questions and other information you provide when you contact us
- Marketing preferences – your preferences for receiving marketing communications from us
Non-Personal Data
This refers to data that cannot identify you personally. When you use our Website, we automatically collect certain non-personal data about you through cookies and other tracking technologies. This includes:
- Technical information about your device such as your IP address, browser type, operating system, etc.
- Usage information such as the pages you visit, how long you stay on pages, navigation paths, etc.
- Information about your usage and interactions with our Website collected through cookies, web beacons, and other technologies
How Do We Use The Information We Collect?
We use the personal and non-personal data we collect for the following purposes:
- To provide, maintain, and improve our products and services
- To process your orders and fulfill your purchases
- To communicate with you regarding your account, purchases, and our services
- To respond to your requests, questions and feedback
- To send periodic emails about new products, special offers, and other news about Tenmos® (you can opt-out anytime)
- To display targeted advertisements to you on the Website and other websites
- To better understand how users access and interact with our Website so we can improve the design and experience
- To customize the content you see when you visit our Website
- To prevent fraud, abuse, and unauthorized access to our Website and services
- For other purposes disclosed at the time you provide your information, with your consent, or as permitted by law
How Do We Share The Information We Collect?
We do not sell or rent your personal data to third parties. We only share it in the following circumstances:
- With service providers and partners. We may share your information with third party companies and individuals we hire to perform services on our behalf, such as order fulfillment, payment processing, logistics services, email delivery services, marketing, customer support, web hosting, and more. These service providers and partners have limited access to your personal data to perform these tasks, and are contractually bound to protect and only use it consistent with this Privacy Policy.
- For business transfers. If we are involved in a reorganization, merger, acquisition, bankruptcy, or sale of some or all of our assets, we may need to transfer your information to new entity. Rest assured that any personal data you provide will remain subject to the terms and conditions of this Privacy Policy.
- To comply with legal obligations. We may disclose your personal data if required to do so by law or legal process, such as to comply with a subpoena, bankruptcy proceedings, or similar legal obligation.
- To enforce our policies and rights. Where permitted by law, we may disclose personal data if necessary to enforce our legal rights, protect our assets, or protect the safety of our employees and customers.
- With your consent. In all other situations, we will only share your personal data when we have your explicit consent to do so. You have full control over your personal data and how it gets shared.
Our Use of Cookies and Tracking Technologies
We and our service providers use cookies and other tracking technologies on our Website to help customize content and advertising, analyze trends, administer the website, track users movements around the website, and gather demographic information about our user base.
You can control the use of cookies at the browser level. If you elect not to activate the cookies or tracking technologies, your experience at our Website may be degraded or affected.
How Do We Protect Your Personal Data?
We implement technical and organizational security measures to protect your personal data against loss, misuse, and unauthorized access or disclosure. For example:
- Your personal data is stored on secured networks and encrypted wherever possible.
- Access to your personal data is restricted to only those employees who need to access it to perform their official duties.
- We use up-to-date security and encryption protocols and technology to transmit sensitive personal data.
However, no internet transmission of data can be guaranteed 100% secure. We cannot promise that your use of our Website or services will be completely safe. Sharing any personal data comes with inherent risks. We do our best to mitigate those risks but we encourage you to take precautions when sharing personal data online.
Your Choices and Rights
You have the following choices and rights regarding how we collect, use and share your personal data:
- Opt-out of non-essential communications. You may opt-out of receiving promotional emails, newsletters, and similar communications from us by following the unsubscribe instructions in those emails. We will still send you transactional and relationship emails such as order confirmations, service announcements, password reset emails, etc. These are necessary for our contractual relationship.
- Access your personal data. You may review and obtain a copy of personal data we hold about you by contacting us using the information below. We may charge a small fee for this service as permitted by law.
- Amend or update your personal data. If you believe the personal data we have about you is inaccurate or incomplete, you may contact us using the information below so we can update it.
- Delete your personal data. You may request that we delete the personal data we hold about you, subject to certain exceptions allowed/required by law. Such a request does not ensure complete or comprehensive removal of your information. For example, we may retain certain information if necessary to comply with our legal obligations, resolve disputes, prevent fraud or abuse, enforce our policies, or where it is technically infeasible to remove it.
- Withdraw consent. Where you have provided your consent to the collection, processing and transfer of your personal data, you may withdraw that consent at any time by contacting us using the information below. This will not affect the lawfulness of data processing based on your prior consent.
- Lodge a complaint. You may lodge a complaint with the appropriate supervisory authority if you believe we have violated any applicable data protection laws or regulations.
Changes To This Privacy Policy
We reserve the right to amend this Privacy Policy at any time to reflect technological advancements, legal and regulatory changes, and our business practices. If we make changes that materially alter your privacy rights, we will provide additional notice, such as via email or through the Website. Your continued use of our Website constitutes your acceptance of the amended Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: [email protected]
- Phone: 1-800-123-4567
- Address: 123 Tenmos Lane, Nashville TN 37217